Refund policy

Return & Damage Policy

All sales are final. Spunky Pup does not accept returns, exchanges, or cancellations, and refunds are not issued for products that have been shipped.

Customers are responsible for inspecting all shipments immediately upon delivery. Any shortages, shipping damages, defective products, or order discrepancies must be reported to Spunky Pup within 48 hours of the documented delivery date.

To report an issue, please contact orders@spunkypup.com and include:

• Order number

• Description of the issue

• Photographs of any damaged products and packaging

• Quantity affected

Claims submitted more than 48 hours after delivery may not be eligible for review or replacement.

Spunky Pup reserves the right to determine the appropriate resolution for approved claims, including replacement product, credit toward a future order, or other corrective action at its sole discretion.

By placing an order, the customer acknowledges and agrees to these terms.